Warehouse Lighting is a trading style of PPG M&E, Sports & Horticultural Lighting Ltd, a company registered in England and Wales under company number 13582869.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our warehouse lighting products and services.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal information: Your name, email address, telephone number, organisation name and any other information you provide when submitting an enquiry, requesting a quotation or communicating with us.
- Project information: Details about your warehouse, distribution centre, industrial premises, lighting requirements, installation project or maintenance needs that you provide when contacting us.
- Technical information: Your IP address, browser type, device information and details about how you use our website. We may collect this information through server logs, cookies and similar technologies.
- Third-party information: Where necessary to respond to your enquiry or provide our services, we may receive or share relevant information with third parties involved in your request.
We only collect personal information that is relevant to the purposes described in this policy.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries about warehouse lighting, industrial LED lighting, high bay lighting and lighting installation services.
- Prepare quotations and provide information about our products and services.
- Assess your warehouse lighting requirements and coordinate requested services.
- Communicate with you about quotations, installations, lighting upgrades, maintenance and ongoing support.
- Operate, maintain and improve our website.
- Understand how visitors use our website and improve their experience.
- Meet our legal, regulatory and contractual obligations.
- Protect our business, website and users against fraud, misuse and security risks.
We process personal information only where we have a lawful basis under applicable data protection legislation. Depending on the circumstances, this may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation or pursuing our legitimate interests.
Where we rely on legitimate interests, we consider your rights and interests before processing your information.
3. How We Share Your Information
We may share your personal information where necessary to operate our business, respond to your enquiry or provide our services. This may include sharing information:
- With service providers: Such as website hosting providers, IT support providers, enquiry management platforms and other organisations that help us operate our website and business.
- With relevant suppliers and contractors: Where your warehouse lighting enquiry, installation or upgrade project requires us to involve another business, supplier or contractor. We will share only the information reasonably necessary for that purpose.
- For legal reasons: Where disclosure is required by law, a court order or a competent authority, or where necessary to establish, exercise or defend legal claims.
- To protect our interests: Where disclosure is necessary to protect our rights, property, security or the safety of others.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that they handle it securely and in accordance with applicable data protection requirements.
We do not sell your personal information.
4. Data Protection and Your Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the right to:
- Access the personal information we hold about you.
- Rectify inaccurate or incomplete information.
- Request erasure of your personal information where the legal conditions are met.
- Restrict processing in certain circumstances.
- Object to processing where we rely on legitimate interests or another applicable legal basis.
- Request data portability where the legal conditions are met.
- Withdraw consent where we rely on consent to process your information. Withdrawal does not affect the lawfulness of processing carried out before you withdraw it.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact us using the contact details published on the Warehouse Lighting website.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have handled your personal information unlawfully. Guidance and contact details are available at ico.org.uk.
5. How Long We Retain Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which we collected it. This may include responding to enquiries, preparing quotations, supplying lighting products, providing installation and maintenance services, meeting legal obligations and resolving disputes.
The retention period depends on the type of information and the reason we hold it. When we no longer need personal information, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.
6. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support its operation, remember preferences, analyse website traffic and improve the user experience.
Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent before they can be placed on your device.
You can manage your cookie preferences through our cookie settings, where available. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
For further information about the cookies we use and how to manage your preferences, please refer to our cookie notice or cookie settings, where available.
8. International Data Transfers
If we transfer personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place where required by data protection law. These safeguards may include an adequacy regulation or decision, an approved international data transfer agreement or another legally recognised transfer mechanism.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, data processing practices or legal obligations.
Any updates will be published on this page. We encourage you to review this policy periodically to remain informed about how we handle your personal information.
10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we process your personal information, please contact PPG M&E, Sports & Horticultural Lighting Ltd using the contact details provided on the Warehouse Lighting website.